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PolishDate.com is a user a friendly and intuitive website, but if you do encounter a technical problem, here are the answers to some of the most likely questions. For answers to questions relating to dating, communicating with other members, searching and matching, please see Frequently Asked Questions.

If your question is not here, please contact us.

I forgot my password. If you forgot your password, the system will help you get a new one with just four clicks. Click here if you lost password to PolishDate.com's account.

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I cannot contact other member, even though I'm logged in. There are couple of things you can do:
  • Activate your account. Registration is not the end of the process. You have to activate your account by clicking on a link in the message that our system sent you upon registration. Go to your mailbox (gmail, yahoo, etc.), and find an email from us. Open it and click on a link provided in it. If you are an AOL user, you may not be able to click the link. In such case, copy the link and paste it into the address field of your Internet browser. Then press Go or Enter.
  • Check your Junk Mail Folder. Due to aggressive anti-spam policies of Yahoo, Hotmail and other internet providers, our Activation Email may have ended up in your Junk Mail. Find it, mark as "Not Spam", open and read.
  • Caps Lock. Make sure Caps Lock is off. If it's on, you may be entering wrong password or email address.
  • Password. Make sure you're entering the same password as you created during registration. If you forgot your password, please go to the Main Page, click Sign In, and choose "Forgot your password? Click here". Or just [ click here ] and follow the instructions.
  • Email Address. Make sure you're entering the same email address as you registered with.
  • Internet Settings. If you are using Internet Explorer, go to Tools, choose Internet Settings and then check Privacy and Security Settings. Both should be set up to Medium or Medium High. Cookies must be enabled. If you are using Firefox, go to Tools (or Preferences in Mac), select Privacy and enable cookies. If you are using Safari, select Preferences, then Security, and enable cookies. In Opera, click on Tools (Preferences in Mac), select Advanced, click Cookies and enable them.

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Special note to AOL users A small percentage of America Online users may experience problems when using some of our features. This is caused by AOL's built in browser, not us. Using an independent browser instead of the built-in AOL browser, can solve many the problems. If you want to stay with AOL, you can download and install a free stand-alone version of an Internet browser, for instance Mozilla Firefox. After you successfully install your new browser, restart your computer. Sign on to AOL and stay at the AOL Welcome page. (Note: You must sign on to AOL before proceeding.) Keep AOL running in the background (you can just minimize the window) and start your newly installed Firefox. The new browser will use your AOL connection, but you will will see for yourself what you have been missing.
If you wish to cancel your AOL account, call 1-888-265-8008. Or mail AOL at P.O. Box 1600/ Ogden, UT 84401 or FAX 801-622-7969. Specify that you're canceling. You may be requested to give your full name, phone number and address, and either the primary billing contact's AOL screen-name or the last four digits of the current payment method. Once you cancel AOL, you may use sign up with another Internet Service Provider, such as Juno.com or Earthlink.net.

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How do I sign up? Signing up with PolishDate is easy. Just click here and follow the instructions.

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How do I unsubscribe? Unsubscribing from Premium account is a one-click procedure. Just go to subscription management and click Unsubscribe button.

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Can I close my account? Of course. Closing account with Polish Date is easy. Just click here and follow the instructions. You may also deactivate profile without closing the account.

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